Digital Service Manager (DSM) – Optimization Track

Career Path Topics

Digital Service Manager

- Optimization Track

The Optimization perspective from EXIN Digital Service Manager Career Path is focused on achieving digital optimization. This route is very suitable for professionals working within organizations that are working in a process-oriented way and that want to take the next step in their digital journey by optimizing their business processes and establishing a holistic approach for continuous improvement.

Training by us, Certification by EXIN

EXIN Digital Service Manager- Optimization

The EXIN Digital Service Manager certification provides three different routes for Service Management professionals based on three distinctive perspectives.

  • The Integration perspective is focused on enabling digital service integration.
  • The Optimization perspective is focused on achieving digital optimization.
  • The Transformation perspective is focused on realizing effective digital transformation.

When you are trained by us and certified by EXIN, you will be able to use and apply the knowledge and skills acquired during the career path and put them into practice when taking up the role of Digital Service Manager with a specialization on Service Optimization.

EXIN Digital Service Manager Optimization Certification Path

A total of 3 certifications are needed to achieve the certification of EXIN Digital Service Manager- Optimization Track.

(2 Foundation Level + 1 Specialist & Experience Level).

2 Certifications at the Foundation Level

  • EXIN IT Service Management Foundation based on ISO 20000
  • EXIN SIAM Foundation
  • VeriSM Foundation
  • EXIN Agile Scrum Foundation

1 Certification at the Specialist & Experience Level

  • EXIN LSSA Lean Six Sigma Certification


  • Consultants Factory (CF) is a leader in IT Management Consulting & training
  • At CF, you will be groomed by practicing Consultants & auditors, and NOT pure-play trainers
  • EXIN is a leading, high-quality and respectable Exam Institute
  • Accredited certificate from EXIN are a game-changer

Certification Journey Details

After completing the three (3) required certifications, you will automatically be awarded the EXIN Digital Service Manager- Optimization Track certification. You will need two (2) Foundation Level certification, and one (1) Specialist level certification.

Foundation Level Certifications

This path starts with developing a broad awareness of knowledge areas relevant to Service Management, by obtaining two Foundation level certifications. This is important to make sure that you understand the fundamental concepts of Service Management and can have a broad basis of knowledge to build further upon.

You can choose which two certifications are most relevant for you, out of a number of relevant areas listed below. ITIL Foundation and other approved equivalent certifications are also accepted at this level.

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.

EXIN SIAM™ Foundation

EXIN SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.

VeriSM™ Foundation

VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within Service Management.

EXIN Agile Scrum Foundation

EXIN Agile Scrum Foundation offers professionals a unique certification that combines agile principles and scrum practices. The exam tests candidates on their understanding of key concepts and their application.

Specialist Level Certifications

The last certification is the specialist EXIN LSSA Lean Six Sigma Green Belt. There is always a practical element involved at this level of certification, to ensure that you can practically apply knowledge on the work floor, as can be expected from you in the role of a Service Manager role. This also ensures that the learning is embedded. 

EXIN LSSA Lean Six Sigma Green Belt

EXIN LSSA Lean Six Sigma Green Belt covers the understanding of Lean principles and the skills in Six Sigma techniques to discover issues, analyze them and improve processes using a DMAIC approach. With this certification a professional is prepared to start a project on EXIN LSSA Green Belt level. Green Belts generally work within the scope of a department or a single process. However, the impact and savings within their organization can be significant.

About this certification

The Integration perspective is focused on achieving seamless integration across the service provider and the partners of Digital era. This route is suitable for professionals working within organizations that are working in a multi-partner way and that want to take the next step in their digital journey by integrating their value network.

You will receive a certificate and an electronic badge of "Digital Service Manager Optimization" from EXIN

Consultants Factory is accredited & authorized by EXIN to offer this certification path and deliver the associated courses on their behalf. So in a nutshell, we will be your partner throughout this journey. The final certificate will be issued by EXIN.

This certificate is valid for your lifetime. No further renewal is needed for it.

Yes! This certificate issued by EXIN is of global recognition. Considering the brand equity that EXIN enjoys, all global brands recognize and appreciate this certification.

You are allowed to have the following exceptions:

EXIN Agile Scrum Foundation can be replaced by:

  • EXIN Agile Scrum higher level certification
  • EXIN Kanban Foundation
  • Scrum.Org PSM
  • Scrum Alliance CSM

EXIN ITSM Foundation can be replaced by:

    • EXIN ITSM higher level certification
    • EXIN SIAM any level
    • ITIL any level

EXIN LSSA Lean Six Sigma Green Belt can be replaced by:

  • EXIN LSSA Lean Six Sigma Theory
  • EXIN Lean IT Leadership (or LITA Lean IT Leadership)

We have monthly sessions of all courses in this series available. Contact us to know the latest schedule. Once started you may complete the certification as early as within one month and as late as 3 months of time.

Contact us to know more about the fee details. Do not forget to ask for our ongoing discounts and offers to make this certification more affordable.

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Who are we?

We Are Consultants Factory

We offer IT management training & consulting services. We are a startup of 7 years, founded by a team of experts with an average of 18 years of expertise.

We have helped over 15K IT professionals to shape up their career through our certification courses.

We specialize in IT Service Management, IT Governance, Cyber Security, Data Privacy, Project Management, Quality Management & Emerging Technology related trainings. We help you achieve certifications like ITIL, ISO 27001 Lead Auditor, ISO 27701 Auditor, COBIT Assessor & Practitioner, SIAM Professional, Artificial Intelligence, Blockchain, Cloud Computing etc.

Our trainings are accredited by Global leaders like Axelos, Peoplecert, EXIN, PECB, Exemplar Global etc

Our Goal is to provide you with the skills & certifications to master the critical tactics and strategies that will drive your career growth.

Our Alumni Work at Major Brands and High-profile Startups

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