ISO 20000 Lead Auditor

Governance, Security & Privacy Management Certifications

ISO/IEC 20000:2018 Lead Auditor Training

The purpose of this training course is to impart/enhance practical knowledge of ISO 20000:2018 standard and develop skills & expertise needed to audit/manage Service management System (SMS) audits efficiently.

This will enable participants understand the concepts of ISO 20000:2018 and how to lead Management System audits.

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Accredited & flexible ISO 20000 training

Learn the requirements of ISO 20000:2018 and how to audit for conformity to this standard. Become an Exemplar Global certified Service Management Systems (SMS) Lead Auditor.

Our ISO/IEC 20000:2018 Training & Certification service is available over online-live as well as self-paced e-learning options.

ISO 20000 Lead Auditor Course Overview

ISO/IEC 20000:2018 Lead Auditor training gives students an understanding of the requirements of ISO/IEC 20000:2018 and how to relate the requirements to your Service Management System. Gain the tools necessary to conduct and lead ISO/IEC 20000:2018 audits to determine conformity to the standard.

ISO 20000 Lead Auditor Course Overview

  • Course accredited by Exemplar Global (erstwhile RABQSA)
  • 5 days live virtual sessions with accredited trainers for online live learning + Lifetime access to E-learning
  • Training Certification exam included
  • High-quality E-learning material for self-paced learning
  • E-learning access includes quizzes and mock exams
  • Doubt clearance sessions included
  • Service Management System Basics
  • ISO 20000 concepts and requirements
  • Management System Auditing Methodology
  • MS Auditing Details

Course Curriculum

Target Audience

  • Auditors seeking to perform and lead Service Management System (SMS) certification audits
  • Managers or consultants seeking to master an SMS audit process
  • Individuals responsible for maintaining conformance with SMS requirements
  • Technical experts seeking to prepare for an Service Management System audit
  • Expert advisors in Service Management.

Examination and Certification Details

  • No. of questions: 100
  • Pass mark: 70%  
  • Exam structure: Objective testing format (4 answer options each question)
  • Exam duration: 150 Minutes (2.5 hours)
  • Open book/notes: No
  • Negative Marking: No
  • Exam Topics: ISO 20000 standard and Management System Auditing  methodology
  • Results Publication: One calendar week
  • Certificate: Upon passing, you receive the ISO 20000 Lead Auditor course completion certificate, issued by Exemplar Global & Consultants Factory

Course Content

Day 1

  • Introduction to Management Systems
  • Introduction to ISO Standards
  • Introduction to ISO/IEC 20000:2018
  • Key Terms & Definitions of ISO 20000:2018
  • Service Management System Basics Discussion
  • ISO/IEC 20000:2018 Requirements
  • Context of the Organization
  • Sample Quiz
  • Questions & Answers

Day 2

  • Auditing Principles
  • Audit Guidance and Definitions
  • Audit Planning and Preparation
  • Activity: Documentation Review
  • Activity: Audit Planning

Day 3

  • Performing the Audit
  • Activity: Performing an Audit
  • Writing Nonconformity Statements
  • Activity: Writing Nonconformity Statements
  • Closing Meeting
  • Completing the Audit Report
  • Corrective Action and Close-Out
  • Activity: Mock Audit Practice

Day 4

  • Leading Audit Teams
  • Management System Certification Scheme and Auditor Qualifications
  • Activity: Leading Management Systems Audit Teams Mock Audit

Day 5

  • Review of Audit Process and Audit Management Strategies
  • Final Exam

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Learning Options

Self-Paced Learning
  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
  • Course Certification exam fee included
  • 24x7 learner assistance and support
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Online Live Sessions
  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
  • Course Certification exam fee included
  • 24x7 learner assistance and support
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Group Sessions
  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
  • Course Certification exam fee included
  • 24x7 learner assistance and support
Popular
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