Governance, Security & Privacy Management Certifications
ISO/IEC 20000:2018 Lead Auditor Training
The purpose of this training course is to impart/enhance practical knowledge of ISO 20000:2018 standard and develop skills & expertise needed to audit/manage Service management System (SMS) audits efficiently.
This will enable participants understand the concepts of ISO 20000:2018 and how to lead Management System audits.
Grow beyond your expectations
Accredited & flexible ISO 20000 training
Learn the requirements of ISO 20000:2018 and how to audit for conformity to this standard. Become an Exemplar Global certified Service Management Systems (SMS) Lead Auditor.
Our ISO/IEC 20000:2018 Training & Certification service is available over online-live as well as self-paced e-learning options.
ISO 20000 Lead Auditor Course Overview
ISO/IEC 20000:2018 Lead Auditor training gives students an understanding of the requirements of ISO/IEC 20000:2018 and how to relate the requirements to your Service Management System. Gain the tools necessary to conduct and lead ISO/IEC 20000:2018 audits to determine conformity to the standard.
ISO 20000 Lead Auditor Course Overview
- Course accredited by Exemplar Global (erstwhile RABQSA)
- 5 days live virtual sessions with accredited trainers for online live learning + Lifetime access to E-learning
- Training Certification exam included
- High-quality E-learning material for self-paced learning
- E-learning access includes quizzes and mock exams
- Doubt clearance sessions included
- Service Management System Basics
- ISO 20000 concepts and requirements
- Management System Auditing Methodology
- MS Auditing Details
Course Curriculum
Target Audience
- Auditors seeking to perform and lead Service Management System (SMS) certification audits
- Managers or consultants seeking to master an SMS audit process
- Individuals responsible for maintaining conformance with SMS requirements
- Technical experts seeking to prepare for an Service Management System audit
- Expert advisors in Service Management.
Examination and Certification Details
- No. of questions: 100
- Pass mark: 70%
- Exam structure: Objective testing format (4 answer options each question)
- Exam duration: 150 Minutes (2.5 hours)
- Open book/notes: No
- Negative Marking: No
- Exam Topics: ISO 20000 standard and Management System Auditing methodology
- Results Publication: One calendar week
- Certificate: Upon passing, you receive the ISO 20000 Lead Auditor course completion certificate, issued by Exemplar Global & Consultants Factory
Course Content
- Introduction to Management Systems
- Introduction to ISO Standards
- Introduction to ISO/IEC 20000:2018
- Key Terms & Definitions of ISO 20000:2018
- Service Management System Basics Discussion
- ISO/IEC 20000:2018 Requirements
- Context of the Organization
- Sample Quiz
- Questions & Answers
- Auditing Principles
- Audit Guidance and Definitions
- Audit Planning and Preparation
- Activity: Documentation Review
- Activity: Audit Planning
- Performing the Audit
- Activity: Performing an Audit
- Writing Nonconformity Statements
- Activity: Writing Nonconformity Statements
- Closing Meeting
- Completing the Audit Report
- Corrective Action and Close-Out
- Activity: Mock Audit Practice
- Leading Audit Teams
- Management System Certification Scheme and Auditor Qualifications
- Activity: Leading Management Systems Audit Teams Mock Audit
- Review of Audit Process and Audit Management Strategies
- Final Exam
Contact Us
+91 96062-37593
Learning Options
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
- Course Certification exam fee included
- 24x7 learner assistance and support
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
- Course Certification exam fee included
- 24x7 learner assistance and support
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
- Course Certification exam fee included
- 24x7 learner assistance and support
Who are we?
We Are Consultants Factory
We offer IT management training & consulting services. We are a startup of 7 years, founded by a team of experts with an average of 18 years of expertise.
We have helped over 15K IT professionals to shape up their career through our certification courses.
We specialize in IT Service Management, IT Governance, Cyber Security, Data Privacy, Project Management, Quality Management & Emerging Technology related trainings. We help you achieve certifications like ITIL, ISO 27001 Lead Auditor, ISO 27701 Auditor, COBIT Assessor & Practitioner, SIAM Professional, Artificial Intelligence, Blockchain, Cloud Computing etc.
Our trainings are accredited by Global leaders like Axelos, Peoplecert, EXIN, PECB, Exemplar Global etc
Our Goal is to provide you with the skills & certifications to master the critical tactics and strategies that will drive your career growth.
Our Alumni Work at Major Brands and High-profile Startups
