IT Service Management
IT service management is all about value generation for your customers. Systematically managed IT services generate business benefits, customer delight and strengthens the service provider brand value.
Our training solutions are focused in helping IT service provider organizations enhance maturity of their employees on service management principles, methods & good practices.
Related training offerings
ITIL V3
ITIL Foundation Workshop: 3 Days I 24 Hours
Service Strategy (SS): 3 Days I 24 Hours
Service Design (SD): 3 Days I 24 Hours
Service Transition (ST): 3 Days I 24 Hours
Service Operation (SO): 3 Days I 24 HoursContinual Service Improvement (CSI): 3 Days I 24 Hours
Service Offerings & Agreements (SOA): 4 Days I 32 Hours
Planning, Protection & Optimisation (PPO): 4 Days I 32 Hours
Release, Control & Validation (RCV): 4 Days I 32 Hours
Operational Support & Analysis (OSA): 4 Days I 32 Hours
Managing Across the Lifecycle (MALC): 5 Days I 40 Hours
Service management in Digital era
VeriSM Foundation/Plus: 2 Days I 16 Hours
VeriSM Professional: 3 Days I 24 Hours
SIAM Professional: 3 Days I 24 Hours
SIAM Professional: 3 Days I 24 Hours
ISO/IEC 20000:2011
ISO 20000 Lead Auditor: 5 Days I 40 Hours each
ISO 20000 Lead Implementer: 5 Days I 40 Hours each