Service Management Certifications
IT Service Management Foundation Course Based on ISO 20000
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.
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Accredited ITSM Foundation Course
This EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification describes the key information and concepts for IT service management based on ISO/IEC 20000- 1:2018. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within service management. The emphasis is on the service management system and service management processes, specifically, the core concepts and basic terminology of IT service management based on ISO/IEC 20000-1:2018.
ITSM Foundation Course Overview
IT service management describes the design, delivery, support, and improvement of IT-related services to support business outcomes. The international standard for service management, ISO/IEC 20000-1:2018, defines the requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS). The SMS makes it clear what is essential to managing the service lifecycle: one must plan, design, transition, deliver and improve services. As services meet the agreed requirements, value is delivered to customers, users and the organization providing those services.
Successful completion of the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 is recommended for the EXIN IT Service Management Specialist based on ISO/IEC 20000:2018. The Specialist is strongly focused on the practical skills necessary to deploy a service management system and ensure its ongoing relevancy, maintaining, and improving as necessary, its alignment to the defined service management policy and other organizational policies and plans.
Course Overview
- Course accredited by EXIN
- 3 days live virtual sessions with accredited trainers for online live learning + Lifetime access to E-learning
- Certification exam included
- High-quality E-learning material for self-paced learning
- E-learning access includes quizzes and mock exams
- Doubt clearance sessions included
- Introduction to IT Service Management
- The Service Management System (SMS)
- The Operation of the Service Management System
Course Curriculum
Target Audience
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 is intended for everyone playing a role or having an interest in service management.
Pre-requisites
For attending the course, no pre-requisites are required. However, for achieving the certificate, one must complete an accredited training of this topic, including completion of the training assignments. Also required is successful passing in the certification examination.
Certification Examination Details
- No. of questions: 40
- Pass mark: 65% (28/40)
- Exam Institute: EXIN
- Exam structure: Objective testing format
- Exam duration: 60 Minutes
- Open book/notes: No
- Electronic Devices: No
Course Content
- Core Concepts of IT Service Management
- Core Concepts Surrounding ISO/IEC 20000-1:2018
- Critical Elements of a Service Management System
- Core Concepts of the Service Management System
- Service Portfolio Processes
- Service Catalog Management
- Asset Management
- Configuration Management
- Relationship and Agreement Processes
- Business Relationship Management
- Service Level Management
- Supplier Management
- Supply and Demand Processes
- Budgeting and Accouting for Services
- Demand Management
- Capacity Management
- Service Design, Build and Transition Processes
- Change Management
- Release and Deployment Management
- Resolution and Fulfilment Processes
- Incident Management
- Service Request Management
- Problem Management
- Service Assurance Processes
- Service Availability Management
- Service Continuity Management
- Information Security Management
Learning Options
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
- Certification exam voucher included
- 24x7 learner assistance and support
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- Three Days of Online Live Public Training Sessions
- Certification exam voucher included
- 24x7 learner assistance and support
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- Three Days of Online Live OR Classroom Private Training Sessions
- Certification exam voucher included
- 24x7 learner assistance and support
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We offer IT management training & consulting services. We are a startup of 7 years, founded by a team of experts with an average of 18 years of expertise.
We have helped over 15K IT professionals to shape up their career through our certification courses.
We specialize in IT Service Management, IT Governance, Cyber Security, Data Privacy, Project Management, Quality Management & Emerging Technology related trainings. We help you achieve certifications like ITIL, ISO 27001 Lead Auditor, ISO 27701 Auditor, COBIT Assessor & Practitioner, SIAM Professional, Artificial Intelligence, Blockchain, Cloud Computing etc.
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