Service Management Certifications
ITIL® 4: Create, Deliver and support (CDS) Training
The ITIL 4 Specialist: Create, Deliver and Support (CDS) qualification is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
Grow beyond your expectations
Accredited & flexible ITIL 4 CDS training
This module provides the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.
The course will help you to:
- improve existing processes
- effectively manage IT teams
- optimize value streams and workflows
- align digital services with business strategy
- improve how services are developed
- integrate new technologies embed Lean, Agile, and DevOps ways of working.
ITIL® CDS Course Overview
The ITIL 4 Create, Deliver and Support course is intended to develop the understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the syllabus below, to be awarded the ITIL 4 Create, Deliver and Support qualification. The ITIL 4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.
Course Overview
- Course accredited by EXIN
- 4 days live virtual sessions with accredited trainers for online live learning + Lifetime access to E-learning
- Certification exam included
- High-quality E-learning material for self-paced learning
- E-learning access includes quizzes and mock exams
- Doubt clearance sessions included
- Improve existing processes
- Effectively manage IT teams
- Optimize value streams and workflows
- Align digital services with business strategy
- Improve how services are developed
- Integrate new technologies embed Lean, Agile, and DevOps ways of working.
Course Curriculum
Target Audience
The target group consists of all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.
Pre-requisites
ITIL 4 Foundation certification is a pre-requisite for ITIL4 Direct, Plan and Improve Certification.
Certification Examination Details
- No. of questions: 40
- Pass mark: 70% (28 out of 40)
- Exam Institute: Peoplecert
- Exam structure: Objective testing format (4 answer options each question)
- Exam duration: 90 Minutes
- Open book/notes: No
- Negative Marking: No
Course Content
- Understand the concepts and challenges relating to the following across the service value system
- Organizational structure
- Integrated/collaborative teams
- Team capabilities, roles and competencies
- Team culture and differences
- Working to a customer-orientated mindset
- Employee satisfaction management
- The value of positive communications
- Understand how to use a ‘shift left’ approach
- Know how to plan and manage resources in the service value system,
- Team collaboration and integration
- Workforce planning
- Results based measuring and reporting
- The culture of continual improvement
- Understand the use and value of information and technology across the service value system,
- Integrated service management toolsets
- Integration and data sharing
- Reporting and advanced analytics
- Collaboration and workflow
- Robotic process automation (RPA)
- Artificial intelligence and machine learning
- Continuous integration and delivery/deployment
- Information models
- Know how to use a value stream to design, develop and transition new services
- Know how the following ITIL practices contribute to a value stream for a new service
- Service design
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Know how to use a value stream to provide user support
- Know how the following ITIL practices contribute to a value stream for user support
- Service desk
- Incident management
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
- how to co-ordinate, prioritize and structure work and activities to create, deliver and support services,
- Managing work as tickets
- Prioritizing work
- Understand the use and value of the following across the service value system:
- Buy vs build considerations
- Sourcing options
- Service integration and management
Learning Options
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Lifetime access to high-quality self-paced eLearning content curated by industry experts
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40 Hours of Self-Paced Videos, Quizzes and Practice Exams
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Certification exam voucher included
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24x7 learner assistance and support
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Lifetime access to high-quality self-paced eLearning content curated by industry experts
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Two Days of Online Live Public Training Sessions
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Certification exam voucher included
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24x7 learner assistance and support
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Lifetime access to high-quality self-paced eLearning content curated by industry experts
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Two Days of Online Live OR Classroom Private Training Sessions
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Certification exam voucher included
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24x7 learner assistance and support
Who are we?
We Are Consultants Factory
We offer IT management training & consulting services. We are a startup of 7 years, founded by a team of experts with an average of 18 years of expertise.
We have helped over 15K IT professionals to shape up their career through our certification courses.
We specialize in IT Service Management, IT Governance, Cyber Security, Data Privacy, Project Management, Quality Management & Emerging Technology related trainings. We help you achieve certifications like ITIL, ISO 27001 Lead Auditor, ISO 27701 Auditor, COBIT Assessor & Practitioner, SIAM Professional, Artificial Intelligence, Blockchain, Cloud Computing etc.
Our trainings are accredited by Global leaders like Axelos, Peoplecert, EXIN, PECB, Exemplar Global etc
Our Goal is to provide you with the skills & certifications to master the critical tactics and strategies that will drive your career growth.
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