Service Management Certifications
ITIL® 4: Direct, Plan and Improve (DPI) Training
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
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Accredited & flexible ITIL 4 DPI training
This module provides the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
The course will help you to:
- drive and manage effective organizational change
- encourage a culture of continual improvement
- facilitate decision-making
- support change management
- minimize disruption
- innovate while remaining compliant.
ITIL® DPI Course Overview
The ITIL 4 Direct, Plan and Improve Course is intended to develop the understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve.
The ITIL 4 Direct, Plan and Improve qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical
knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success
Course Overview
- Course accredited by EXIN
- 4 days live virtual sessions with accredited trainers for online live learning + Lifetime access to E-learning
- Certification exam included
- High-quality E-learning material for self-paced learning
- E-learning access includes quizzes and mock exams
- Doubt clearance sessions included
- drive and manage effective organizational change
- encourage a culture of continual improvement
- facilitate decision-making
- support change management
- minimize disruption
- innovate while remaining compliant.
Course Curriculum
Target Audience
The target group consists of all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
Pre-requisites
ITIL 4 Foundation certification is a pre-requisite for ITIL4 Direct, Plan and Improve Certification.
Certification Examination Details
- No. of questions: 40
- Pass mark: 70% (28 out of 40)
- Exam Institute: Peoplecert
- Exam structure: Objective testing format (4 answer options each question)
- Exam duration: 90 Minutes
- Open book/notes: No
- Negative Marking: No
Course Content
- Understand the following key terms:
- Direction
- Planning
- Improvement
- Operating model
- Methods
- Risks
- Scope of control
- Understand the differences between the following key concepts:
- Vision and mission
- Strategy, tactics and operations
- Governance, compliance and management
- Policies, controls and guidelines
- Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement
- Identify the scope of control and within this:
- Know how to cascade objectives and requirements
- Know how to define effective policies, controls and guidelines
- Know how to place decision-making authority at the correct
- Key Principles and methods of Direction and Planning
- Understand the role of risk and risk management in DPI
- Understand how governance impacts DPI
- Know how to ensure that controls are sufficient, but not excessive
- Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
- Know how to identify assessment objectives, outputs, requirements and criteria
- Know how to select an appropriate assessment method for a particular situation
- Know how to define and prioritize desired outcomes of an improvement
- Know how to build, justify and advocate for a business case
- Know how to conduct:
- improvement reviews
- analysis of lessons learned
- Know how to embed continual improvement at all levels of the SVS
- Understand the nature, scope and potential benefits of organizational change management
- Know how to use the key principles and methods of Communication & OCM:
- Identify and manage different types of stakeholders
- Effectively communicate with and influence others
- Establish effective feedback channels
- Know how to establish effective interfaces across the value chain
- define indicators and metrics to support objectives
- Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
- Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
- Addressing the 4 dimensions
- Applying the guiding principles
- Value stream mapping
- Optimization of workflow
- Elimination of waste
- Ensuring & utilizing feedback
Learning Options
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
- Certification exam voucher included
- 24x7 learner assistance and support
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- Two Days of Online Live Public Training Sessions
- Certification exam voucher included
- 24x7 learner assistance and support
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- Two Days of Online Live OR Classroom Private Training Sessions
- Certification exam voucher included
- 24x7 learner assistance and support
Who are we?
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We offer IT management training & consulting services. We are a startup of 7 years, founded by a team of experts with an average of 18 years of expertise.
We have helped over 15K IT professionals to shape up their career through our certification courses.
We specialize in IT Service Management, IT Governance, Cyber Security, Data Privacy, Project Management, Quality Management & Emerging Technology related trainings. We help you achieve certifications like ITIL, ISO 27001 Lead Auditor, ISO 27701 Auditor, COBIT Assessor & Practitioner, SIAM Professional, Artificial Intelligence, Blockchain, Cloud Computing etc.
Our trainings are accredited by Global leaders like Axelos, Peoplecert, EXIN, PECB, Exemplar Global etc
Our Goal is to provide you with the skills & certifications to master the critical tactics and strategies that will drive your career growth.
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