Service Management Certifications
ITIL® 4 Specialist: High-velocity IT (HVIT) Training
The ITIL 4 High-Velocity IT (HVIT) qualification is intended to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as ‘the cloud’, automation, and automatic testing.
Grow beyond your expectations
Accredited & flexible ITIL 4 HVIT training
This module provides the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
The ITIL 4 Specialist: High-velocity IT module is for IT managers and practitioners who work in digital or highly automated environments, or who deliver digital products and services. This includes anyone involved in digital transformation and anyone transitioning to Lean, Agile, or DevOps ways of working.
The course will help you to:
- Converge business and IT goals
- Recognize and manage complex adaptive systems
- Bridge the development and operations gap
- Improve performance with Lean, Agile, and DevOps
- Increase the speed and quality of services
- Invest in digital tools and techniques to create value.
ITIL® HVIT Course Overview
ITIL® HVIT explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar way to successful digitally-native organizations.
This module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.
Course Overview
- Course accredited by EXIN
- 4 days live virtual sessions with accredited trainers for online live learning + Lifetime access to E-learning
- Certification exam included
- High-quality E-learning material for self-paced learning
- E-learning access includes quizzes and mock exams
- Doubt clearance sessions included
- Converge business and IT goals
- Recognize and manage complex adaptive systems
- Bridge the development and operations gap
- Improve performance with Lean, Agile, and DevOps
- Increase the speed and quality of services
- Invest in digital tools and techniques to create value.
Course Curriculum
Target Audience
The target group consists of all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. The ITIL 4 High-Velocity IT course is intended to develop the understanding and application of ITIL 4 to High-Velocity IT, as described in the syllabus below. The ITIL 4 High-Velocity IT qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.
Pre-requisites
ITIL 4 Foundation certification is a pre-requisite for studying High-velocity IT.
Certification Examination Details
- No. of questions: 40
- Pass mark: 70% (28 out of 40)
- Exam Institute: Peoplecert
- Exam structure: Objective testing format (4 answer options each question)
- Exam duration: 90 Minutes
- Open book/notes: No
- Negative Marking: No
Course Content
- Understand the following terms:
- Digital organization
- High-velocity IT
- Digital transformation
- IT transformation
- Digital product
- Digital technology
- Understand when the transformation to high-velocity IT is desirable and feasible
- Understand the five objectives associated with digital products to achieve:
- Valuable investments – strategically innovative and effective application of IT
- Fast development – quick realization and delivery of IT services and IT-related products
- Resilient operations – highly resilient IT services and IT-related products
- Co-created value – effective interactions between service provider and consumer
- Assured conformance – to governance, risk and compliance (GRC) requirements
- Understand how high-velocity IT relates to:
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The digital product lifecycle
- Understand the following principles, models and concepts:
- Ethics
- Safety culture
- Lean culture
- Toyota Kata
- Lean / agile / resilient / continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
- Know how to use the following principles, models and concepts *
- Ethics
- Safety culture
- Lean culture
- Toyota Kata
- Lean / agile / resilient / continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
- *will to contribute to:
- Help get customers’ jobs done
- Trust and be trusted
- Continually raise the bar
- Accept ambiguity and uncertainty
- Commit to continual learning
- Know how the service provider ensures valuable investments are achieved
- Know how to use the following practices to contribute to achieving valuable investments
- Portfolio management
- Relationship management
- Know how the service provider ensures fast development is achieved.
- Know how to use the following practices to contribute to achieving fast development
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- Know how the service provider ensures resilient operations are achieved.
- Know how to use the following practices to contribute to achieving resilient operations
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
- Know how the service provider ensures co-created value is achieved.
- Know how to use the following practices to contribute to achieving cocreated value with the service consumer
- Relationship management
- Service design
- Service desk
- Know how the service provider ensures assured conformance is achieved
- Know how to use the following practices to contribute to achieving assured conformance
- Information security management
- Risk management
Learning Options
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Lifetime access to high-quality self-paced eLearning content curated by industry experts
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40 Hours of Self-Paced Videos, Quizzes and Practice Exams
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Certification exam voucher included
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24x7 learner assistance and support
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Lifetime access to high-quality self-paced eLearning content curated by industry experts
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Two Days of Online Live Public Training Sessions
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Certification exam voucher included
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24x7 learner assistance and support
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Lifetime access to high-quality self-paced eLearning content curated by industry experts
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Two Days of Online Live OR Classroom Private Training Sessions
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Certification exam voucher included
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24x7 learner assistance and support
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We offer IT management training & consulting services. We are a startup of 7 years, founded by a team of experts with an average of 18 years of expertise.
We have helped over 15K IT professionals to shape up their career through our certification courses.
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