Service Management Certifications

ITIL® 4 Foundation Certification Training Course

This ITIL certification introduces you to ITIL4 key concepts, principles & practices. It also prepares you for ITIL 4 certification examination. 

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Accredited & flexible ITIL4 training

An ITIL4 Certification is a credential most sought-after among the IT Service professionals. Start this journey by opting for this course with us. Our courses are accredited, flexible & high-quality, ensuring that you get the best experience and be certified!

ITIL Certification Course Overview

This ITIL 4 foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

ITIL Certification Course Overview

  • Course accredited by Peoplecert
  • 3 days live virtual sessions with accredited trainers for online live learning + Lifetime access to E-learning
  • Certification exam included
  • High-quality E-learning material for self-paced learning
  • E-learning access includes quizzes and mock exams
  • Doubt clearance sessions included
  • ITIL key concepts
  • ITIL Guiding principles
  • Four Dimensions of Service Management
  • Service Value System
  • ITIL Practices

Course Curriculum

Eligibility

This ITIL4 certification training is targeted for IT Service professionals (or aspirants) of all experience levels.

The course is suitable to personnel right from their fresher days to the senior IT service management roles in the industry (profiles like IT Service Delivery Managers, IT operations managers/Practitioners, IT Service Quality managers/Practitioners, IT Service Consultants & Trainers, IT Service delivery professionals, IT Infrastructure & Application management team members etc.)

Pre-requisites

No Specific pre-requisites

Course Content

Learning Objectives

Learn about ITIL4, its features, principles and benefits.

 
Topics
  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts on service, its management and value. Learn about stakeholders, products and service relationship.

 
Topics
  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship

Learning Objectives

Learn in detail about the guiding principles of ITIL.

 
Topics
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objectives

Learn more about ITIL service value system, chain and streams.

 
Topics
  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors

Learning Objectives

Learn more about ITIL service value system, chain and streams.

 
Topics
  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams

Learning Objectives

Learn more about different types of ITSM.

 
Topics
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management Practices
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

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Learning Options

Self-Paced Learning
  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
  • ITIL 4 Foundation exam voucher included
  • 24x7 learner assistance and support
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Online Live Sessions
  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
  • ITIL 4 Foundation exam voucher included
  • 24x7 learner assistance and support
Popular
Group Sessions
  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
  • ITIL 4 Foundation exam voucher included
  • 24x7 learner assistance and support
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