Service Management Certifications
ITIL® 4 Foundation Certification Training Course
This ITIL® certification introduces you to ITIL4® key concepts, principles & practices. It also prepares you for ITIL4® certification examination.
The Sky's The Limit
Accredited & flexible ITIL4® training
An ITIL4® Certification is a credential most sought-after among the IT Service professionals. Start this journey by opting for this course with us. Our courses are accredited, flexible & high-quality, ensuring that you get the best experience and be certified!
ITIL® Certification Course Overview
ITIL® Certification Course Overview
- Course accredited by Peoplecert
- 3 days live virtual sessions with accredited trainers for online live learning + Lifetime access to E-learning
- Certification exam included
- High-quality E-learning material for self-paced learning
- E-learning access includes quizzes and mock exams
- Doubt clearance sessions included
- ITIL key concepts
- ITIL Guiding principles
- Four Dimensions of Service Management
- Service Value System
- ITIL Practices
Course Curriculum
Eligibility
This ITIL4 certification training is targeted for IT Service professionals (or aspirants) of all experience levels.
The course is suitable to personnel right from their fresher days to the senior IT service management roles in the industry (profiles like IT Service Delivery Managers, IT operations managers/Practitioners, IT Service Quality managers/Practitioners, IT Service Consultants & Trainers, IT Service delivery professionals, IT Infrastructure & Application management team members etc.)
Pre-requisites
Course Content
Learning Objectives
Learn about ITIL4, its features, principles and benefits.
- About ITIL4
- Components of ITIL4 Framework
- Benefits of ITIL
Learning Objectives
Explore key concepts on service, its management and value. Learn about stakeholders, products and service relationship.
- Service and Service Management
- Components of Service Value
- Determine the Value of a Service or Product
- Stakeholders and Value Creation
- Products, Services and Service Offering
- Service Relationship
Learning Objectives
Learn in detail about the guiding principles of ITIL.
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Learning Objectives
Learn more about ITIL service value system, chain and streams.
- Organization and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External factors
Learning Objectives
Learn more about ITIL service value system, chain and streams.
- ITIL Service Value System
- Service Value Chain
- Service Value Streams
Learning Objectives
Learn more about different types of ITSM.
- Information Security Management
- Relationship Management
- Supplier Management
- Service Level Management
- IT Asset Management
- Service Configuration Management
- Change Enablement
- Release Management Practices
- Release Management
- Deployment Management
- Monitoring and Event Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Continual Improvement
Learning Options
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
- ITIL 4 Foundation exam voucher included
- 24x7 learner assistance and support
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
- ITIL 4 Foundation exam voucher included
- 24x7 learner assistance and support
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
- ITIL 4 Foundation exam voucher included
- 24x7 learner assistance and support
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