Service Management Certifications
ITIL® 4 Managing Professional Transition Training
ITIL®4 Managing Professional Transition Training (MPT) is designed to transition ITIL Experts (or professionals with a minimum of 17 credit points) of ITIL v3 scheme to ITIL4 Managing Professional (ITIL4 MP) Credential directly, instead of having to go through the traditional ITIL4 MP path, consisting of multiple training sessions.
The Sky's The Limit
Accredited & flexible ITIL4 training
An ITIL4 Certification is a credential most sought-after among the IT Service professionals. Start this journey by opting for this course with us. Our courses are accredited, flexible & high-quality, ensuring that you get the best experience and be certified!
ITIL Certification Course Overview
The ITIL®4 Managing Professional Transition training offers a picture of the critical knowledge that IT management professionals require as related to the 2019 ITIL® 4 services value system. The course recognizes your existing achievements in ITIL and allows you to gain the latest skills needed for ITIL and IT system management.
ITIL Certification Course Overview
- Course accredited by Peoplecert
- 3 days live virtual sessions with accredited trainers for online live learning + Lifetime access to E-learning
- Certification exam included
- High-quality E-learning material for self-paced learning
- E-learning access includes quizzes and mock exams
- Doubt clearance sessions included
- ITIL key concepts
- ITIL Guiding principles
- Four Dimensions of Service Management
- Service Value System
- ITIL Practices
Course Curriculum
Eligibility
This ITIL4 certification training is targeted for IT Service professionals with a minimum of 17 credit points achieved from ITIL V3 modules, and is keen to upgrade their credential directly to ITIL4 Managing Professional level, without having to go through multiple training & certification modules of ITIL4.
Pre-requisites
ITIL® Expert level (or 17+ ITIL® credits) in ITIL V3.
Course Content
Learning Objectives
Learn about ITIL4, its features, principles and benefits.
- What’s new in ITIL4?
- Practical approach on how to use ITIL from large to small organizations
- Understand the key concepts of service management
- Understand the purpose and components of the ITIL service value system
- Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
- Core service management activities
- The current scope of ITIL to cover the ‘creation’ of services
- Integration of different value streams and activities to create, deliver and support IT-enabled products and services
- Supporting practices, methods, and tools
- All types of engagement and interaction between a service provider and its customers, users, suppliers, and partners
- Conversion of demand into value via IT-enabled services
- Introduction to SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping
- Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing
- Focusing on the rapid delivery of products & services to obtain maximum value
- Focusing on digital organizations and digital operating models function in high-velocity environments
- Creating ‘learning and improving’ IT organization, with a strong and effective strategic direction
- Focusing on Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage
- A strategic approach to r plan and deliver continual improvement with necessary agility
Learning Options
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Lifetime access to high-quality self-paced eLearning content curated by industry experts
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40 Hours of Self-Paced Videos, Quizzes and Practice Exams
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Certification exam voucher included
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24x7 learner assistance and support
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Lifetime access to high-quality self-paced eLearning content curated by industry experts
-
40 Hours of Self-Paced Videos, Quizzes and Practice Exams
-
Certification exam voucher included
-
24x7 learner assistance and support
-
Lifetime access to high-quality self-paced eLearning content curated by industry experts
-
40 Hours of Self-Paced Videos, Quizzes and Practice Exams
-
Certification exam voucher included
-
24x7 learner assistance and support
Who are we?
We Are Consultants Factory
We offer IT management training & consulting services. We are a startup of 7 years, founded by a team of experts with an average of 18 years of expertise.
We have helped over 15K IT professionals to shape up their career through our certification courses.
We specialize in IT Service Management, IT Governance, Cyber Security, Data Privacy, Project Management, Quality Management & Emerging Technology related trainings. We help you achieve certifications like ITIL, ISO 27001 Lead Auditor, ISO 27701 Auditor, COBIT Assessor & Practitioner, SIAM Professional, Artificial Intelligence, Blockchain, Cloud Computing etc.
Our trainings are accredited by Global leaders like Axelos, Peoplecert, EXIN, PECB, Exemplar Global etc
Our Goal is to provide you with the skills & certifications to master the critical tactics and strategies that will drive your career growth.
Our Alumni Work at Major Brands and High-profile Startups
