Service Management Certifications
Service Integration and Management (SIAM) Foundation Training
SIAM is an approach to managing multiple suppliers of services and integrating them to provide a single business-facing IT organisation.
This EXIN accredited foundation level course will provide a fundamental understanding of SIAM approach and all associated details.
Grow beyond your expectations
Accredited & flexible SIAM training
SIAM (Service Integration and Management) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation.
Our SIAM Training & Certification service is available over online-live as well as self-paced e-learning options.
SIAM Foundation Course Overview
The management & governance of multi-vendor outsourcing is a critical and challenging topic for Enterprises across the globe. Service Integration and Management (SIAM) is the de-facto knowledge repository that provides a set of good-practice approach for solving such multi-vendor management challenges. This course provides a deepdive into such practices.
ITIL Certification Course Overview
- Course accredited by EXIN
- 3 days live virtual sessions with accredited trainers for online live learning + Lifetime access to E-learning
- Certification exam included
- High-quality E-learning material for self-paced learning
- E-learning access includes quizzes and mock exams
- Doubt clearance sessions included
- SIAM concepts and methodology
- Implementing SIAM
- SIAM Processes
- SIAM implementation and practice challenges and risks
Course Curriculum
Target Audience
This course is beneficial for professionals with interest in the practices of Service Integration and Management (SIAM). This is useful for practitioners and/or aspirants who are keen on learning or standardizing their understanding of the good practices of service integration.
SIAM® certification is also intended for providers that want to implement and manage Service Integration and Management models.
Some roles that could consider this course are: Chief Strategy Officers (CSOs), Chief Information Officers (CIOs), Chief Technical Officers (CTOs), Service Managers, Service Provider Portfolio Strategists/Leads, Managers (e.g. Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers), Service Architects, Process Architects, Business Change Practitioners and Organizational Change Practitioners etc.
Pre-requisites
No pre-requisites required for attending this course. A Service Integration and Management (SIAM™) Foundation training is the recommended preparation for the certification exam. Also recommended is knowledge of IT Service Management terminology.
Certification Examination Details
- No. of questions: 40
- Pass mark: 65%
- Exam Institute: EXIN
- Exam structure: Objective testing format (4 answer options each question)
- Exam duration: 60 Minutes
- Open book/notes: No
- Examination Level: Foundation
- Negative Marking: No
Course Content
- What is SIAM?
- The history of SIAM
- The purpose of SIAM
- The scope of SIAM
- SIAM and the Business Strategy
- Value to the organization - The SIAM business case
- Discovery and Strategy
- Plan and Build
- Implement
- Run and Improve
- Internally Sourced Service Integrator
- Externally Sourced Service Integrator
- Hybrid Service Integrator
- Lead supplier as Service Integrator
- IT Service Management
- Lean
- COBIT®
- DevOps®
- Agile
- Roles and the SIAM roadmap
- How is a role different in a SIAM Ecosystem?
- Customer Organization
- Service Integrator
- Service Provider
- Governance Roles
- Operational Roles
- The Service desk in a SIAM ecosystem
- People Practices: Managing Cross-functional Teams
- Process Practices: Integrating Processes across service providers
- Measurement Practices: Enable and Report on End to End Services
- Technology Practices: Creating and Tooling Strategy
- Cultural Change
- Collaboration and Cooperation
- Cross-service Provider Organization
- Building the Business Case
- Level of Control and Ownership
- Legacy Contracts
- Commercial Challenges
- Security
- Cultural Fit
- Behaviours
- Measuring success
- Trust/Eliminating Micro-Management
Learning Options
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
- Certification exam voucher included
- 24x7 learner assistance and support
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
- Certification exam voucher included
- 24x7 learner assistance and support
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
- Certification exam voucher included
- 24x7 learner assistance and support
Who are we?
We Are Consultants Factory
We offer IT management training & consulting services. We are a startup of 7 years, founded by a team of experts with an average of 18 years of expertise.
We have helped over 15K IT professionals to shape up their career through our certification courses.
We specialize in IT Service Management, IT Governance, Cyber Security, Data Privacy, Project Management, Quality Management & Emerging Technology related trainings. We help you achieve certifications like ITIL, ISO 27001 Lead Auditor, ISO 27701 Auditor, COBIT Assessor & Practitioner, SIAM Professional, Artificial Intelligence, Blockchain, Cloud Computing etc.
Our trainings are accredited by Global leaders like Axelos, Peoplecert, EXIN, PECB, Exemplar Global etc
Our Goal is to provide you with the skills & certifications to master the critical tactics and strategies that will drive your career growth.
Our Alumni Work at Major Brands and High-profile Startups
