Service Management Certifications
VeriSM™ Foundation Training
VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, outcomes, and the goals of an organization. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service.
It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
Grow beyond your expectations
Accredited & flexible VeriSM™ training
VeriSM™ describes a service management approach from the organizational level, looking at the end-to-end view rather than focusing on a single department.
Based around the VeriSM™ model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers.
VeriSM Foundation Course Overview
VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organization can define its service management principles and then use organizational capabilities, emerging technologies, and a combination of management practices to deliver value. The VeriSM™ Foundation certification validates a professional’s knowledge about the fundamental concepts of VeriSM.
Course Overview
- Course accredited by EXIN
- 3 days live virtual sessions with accredited trainers for online live learning + Lifetime access to E-learning
- Certification exam included
- High-quality E-learning material for self-paced learning
- E-learning access includes quizzes and mock exams
- Doubt clearance sessions included
- The Service Organization
- Service Culture
- People and Organizational Structure
- The VeriSM™ Model
- Progressive Practices
- Innovative Technologies
- Getting Started
Course Curriculum
Target Audience
The target group consists of all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM™ Foundation, VeriSM™ Essentials and VeriSM™ Plus prove to be useful both for professionals at the very start of their service management career and for experienced professionals who need access to a simple service management approach. The certifications are essential for anyone who works with products and services.
Pre-requisites
No pre-requisites required for attending this course. A Foundation training is the recommended preparation for the certification exam. Also recommended is knowledge of IT Service Management terminology.
Certification Examination Details
- No. of questions: 40
- Pass mark: 65%
- Exam Institute: EXIN
- Exam structure: Objective testing format (4 answer options each question)
- Exam duration: 60 Minutes
- Open book/notes: No
- Examination Level: Foundation
- Negative Marking: No
Course Content
- Organizational context
- Organizational governance
- Digital transformation
- Service culture
- Organization structure
- Service management challenges
- The VeriSM™ model
- Adapting the VeriSM™ model
- Progressive practices
- Impact of technology
- Getting started
Learning Options
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 40 Hours of Self-Paced Videos, Quizzes and Practice Exams
- Certification exam voucher included
- 24x7 learner assistance and support
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- Two Days of Online Live Public Training Sessions
- Certification exam voucher included
- 24x7 learner assistance and support
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- Two Days of Online Live OR Classroom Private Training Sessions
- Certification exam voucher included
- 24x7 learner assistance and support
Who are we?
We Are Consultants Factory
We offer IT management training & consulting services. We are a startup of 7 years, founded by a team of experts with an average of 18 years of expertise.
We have helped over 15K IT professionals to shape up their career through our certification courses.
We specialize in IT Service Management, IT Governance, Cyber Security, Data Privacy, Project Management, Quality Management & Emerging Technology related trainings. We help you achieve certifications like ITIL, ISO 27001 Lead Auditor, ISO 27701 Auditor, COBIT Assessor & Practitioner, SIAM Professional, Artificial Intelligence, Blockchain, Cloud Computing etc.
Our trainings are accredited by Global leaders like Axelos, Peoplecert, EXIN, PECB, Exemplar Global etc
Our Goal is to provide you with the skills & certifications to master the critical tactics and strategies that will drive your career growth.
Our Alumni Work at Major Brands and High-profile Startups
