IT Service Management Consultancy Service

Consultants Factory ranks among the best in the IT Service Management consultancy (ITSM) service providers in India & Middle East. Our ITSM consultancy services are best practice based (ITIL, ISO 20000, CMMI SVC etc).

Service Offerings

  • IT Service Management best practices establishment / re-engineering that are based on ITIL principles, processes & functions
  • ITSM System (SMS) establishment / re-engineering based on ISO 20000 or CMMI for Services (CMMI SVC)
  • SMS gap analysis vis-a-vis ISO 20000 / CMMI SVC OR current state & future state study vis-a-vis ITIL practices
  • IT Service Management tools functional audit and assistance in tool selection
  • Maintenance of Service Management end-to-end system / specific process areas on a staffing mode